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FAQs

Pharmacy Frequently Asked Questions
  • Q: How long will you hold my prescriptions?
    A: Outpatient pharmacy will hold your prescription for 30 days.
  • Q: What type of identification is needed for prescription pick-up?
    A: When picking up a prescription we ask that you bring one form of identification such as a driver’s license or your clinic card. If some else is going to pick up your medication we ask that you give them your clinic card or a signed letter indicating that you are allowing them to pick up your medication.
  • Q: What should I do if I am picking up my last refill?
    A: Patients are encouraged to see physician if they have one (1) refill left or are picking up their last refill.
  • Q:  If I can’t afford my medication, will I still get it?
    A: You will be directed to the CareLink office to speak to a financial counselor.

“Our daughter Elenore was born at the John H. Stroger, Jr. Hospital on May 6, 2011. We were thoroughly impressed with the level of service, professionalism and care provided by everyone we came in contact with! From the doctors and nurses, to the security and reception staff; every individual was exceptional.”

~ Mark A. Stange, Jeffrey K. Wallace and their daughter, Elenore Stange-Wallace