You have the right to file a complaint with the agencies and departments listed below:

Illinois Department of Public Health
Central Complaint Registry
525 W. Jefferson Street
Springfield, IL 62761
Monday – Friday, 8:30 a.m. to 4:30 p.m.
Phone: 800-252-4343
TTY: 800-526-4372
E-mail: dph.ccr@illinois.gov

Illinois Department of Human Rights
Intake Unit
100 W. Randolph Street, 10th Floor
Chicago, IL 60601
Phone: (312) 814-6200
TTY: (866) 740-3953

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
E-mail: complaint@jointcommission.org

Stay Safe – You can help with healthcare safety.

Don’t Be Afraid to…

  • Ask for the ID of everyone who comes into your hospital or exam room.
  • Speak up if our staff does not ask to check your ID.
  • Ask your doctor or nurse if they have washed their hands before they touch you.
  • Ask why you need certain tests or procedures, including when they will happen and how long it will be before you get the results.

PATIENT RIGHTS AND RESPONSIBILITIES ARE FOLLOWED BY CREATING A WORKING RELATIONSHIP BETWEEN STAFF, PHYSICIANS, AND PATIENTS.

There may be facility specific policies and procedures that outline the process for following patient rights and responsibilities at our hospitals and clinics. Patients will receive information regarding these facility specific policies and procedures.

If a patient is an un-emancipated minor, their rights and responsibilities also apply to their parent or guardian. Our health care team will work with parents and guardians to provide the care necessary for their child. When we talk about the healthcare team, we are including the doctors, nurses, technicians, therapists, staff, and volunteers of Cook County Health & Hospitals System.

Inquiries

If you have concerns about the care you or a family member received, please speak with your physician or nurse. Or, if you prefer, you can call the Department of Patient Relations at the facility numbers below.

John H. Stroger, Jr. Hospital of Cook County, Patient Services Coordinator
(312) 864-0185

Provident Hospital of Cook County
(312) 572-2637

Ruth M. Rothstein CORE Center, Patient Advocate
(312) 572-4861

Ambulatory & Community Health Network
(312) 864-0719

Cook County Department of Public Health, Director, Integrated Health Support Services
(708) 836-8637