Financial Counseling Department Assistance

CCHHS is committed to helping people access health coverage and care. CCHHS’ Financial Assistance Department works with individuals to determine what insurance options they may qualify for based on their income and helps them enroll in coverage—whether that be through Medicaid or an insurance plan purchased through the Illinois Health Insurance Marketplace.

All of CCHHS’ financial counselors are certified to enroll eligible patients into Medicaid, Medicare, or Marketplace health plans. They are also available to help with the Medicaid  redetermination process and to explain an individual’s managed care options. In addition, our Financial Counseling Department can help individuals understand the requirements and submit applications to two financial assistance programs, CareLink and the Illinois Hospital Uninsured Patient Discount Act.

About CareLink

CareLink is a free program that helps Cook County residents to cover the cost of treatment at any CCHHS facility. CareLink is specifically designed to assist uninsured or underinsured patients. CareLink can help cover the costs of services at CCHHS, including clinic visits, lab tests, hospital stays,  and urgent and emergency services.

For more information about CareLink and how to enroll, please call (866) 223-2817. Please keep in mind that individuals eligible for Medicaid, Medicare or other public healthcare programs must apply for these options before applying for CareLink. Our financial counselors will help with applications to these programs first.

Enhanced Benefits for Carelink Participants

CCHHS’ CareLink financial assistance program now offers enhanced benefits and coordinated access to health care services for uninsured patients. The program aims to provide Care Coordination Services to help individuals stay healthy and avoid unnecessary and expensive visits to the emergency room. Individuals enrolled in the program receive assistance from Care Coordinators who help the patient improve their health through regular clinic visits and check-ins. All Carelink participants are eligible for these enhanced benefits.

To learn more about these benefits, please click below:

About Illinois Hospital Uninsured Patient Discount Act

Illinois Hospital Uninsured Patient Discount Act is a discount program established to help residents living in the State of Illinois (but outside of Cook County) who are uninsured to pay for their health care services at CCHHS.

CCHHS accommodates and respects all cultures and backgrounds. We have staff who can provide direct assistance in English, Spanish, and Polish and have access to 170 additional languages through an interpreter phone line. It is our mission to deliver health services with dignity and respect, regardless of an individual’s ability to pay or where they are from.

For more information call (866) 223-2817 or 312-864-2224:  8:00am until 8:00pm, Monday – Friday; 9:00am until 5:00pm, Saturday.

How to apply

To apply for Financial Assistance Program, patients can complete one of the below applications and walk-in to the nearest CCHHS facility to speak with a financial counselor. Individuals should be prepared to give basic information about household size and income; and the birth dates of individuals living in the household.

Download and complete a Financial Assistance Application:

To see a list of documents required to submit an application, please click below:

You do not have to be a current or former patient of CCHHS to apply for financial assistance or obtain help in applying for state and federal assistance. If you are thinking about using any one of our facilities and want to know what financial assistance you may be eligible for before you receive the service, you can talk to a financial counselor. Assistance is available on a sliding scale. You may be responsible for service fees, which will be explained when applying for financial assistance. Patients have 90 days from date of service(s) to apply for financial assistance. After 90 days, your bill might go to collection.

Bilingual financial counselors are now at all CCHHS locations.

For more information, call (866) 223-2817 or (312) 864-2224,

Facilities

  • John H. Stroger, Jr. Hospital – 1901 W. Harrison St., 1st floor, Entrance 1, Room 1290, Chicago, IL 60612
    Fax number: (312) 864-9136
  • Provident Hospital – 500 East 51st St., Room 1003 (off of main lobby), Chicago, IL 60615
    Fax number: (312) 572-2375
  • Oak Forest Health Center – 15900 S. Cicero Ave., Building E, Ground Floor, Oak Forest, IL 60452
    Fax number: (708) 633-3427

Ruth M. Rothstein CORE Center
2020 W. Harrison St., Chicago, IL 60612
Vista Health Center
1585 Rand Rd., Palatine, IL 60074
Dr. Jorge Prieto Health Center
2424 S. Pulaski Rd., Chicago, IL 60623
Near South Health Center
3525 S. Michigan Ave., Chicago, IL 60616
Englewood Health Center
1135 W. 69th St., Chicago, IL 60621
Woodlawn Health Center
6337 S. Woodlawn St., Chicago, IL 60637
Cicero Health Center
5912 W. Cermak Rd., Cicero, IL 60804
Logan Square Health Center
2840 W. Fullerton Ave., Chicago, IL 60647
Austin Health Center
4800 West Chicago Ave., Chicago, IL60651
Robbins Health Center
13450 South Kedzie Ave., Robbins, IL 60472
Cottage Grove Health Center
1645 Cottage Grove Ave., Ford Heights, IL 60411