Q: Do I need to make an appointment to see my doctor?

A: We encourage you to make an appointment. If you have an appointment, your provider and other staff will be prepared for your visit and help us provide you and all our patients with the best possible service. If you’re sick and you don’t have an appointment, you should call the health center and speak to a nurse. Based on the nature and severity of your condition, you may be seen at the health center, directed to the emergency room, or be given the next available appointment with your provider. Urgent walk-in and next day appointments are available.

Q: What if I’m sick and the health center is closed?

A: You should call the health center where your appointment is scheduled. Our answering service will take your name and phone number and have the on-call doctor return your call. The doctor will assess your condition and instruct you as to what to do.

Q: What if I’m late for my appointment?

A: We ask that you call the health center to let us know that you will be late. Based on your medical needs, we will try to see you on the same day or advise you to reschedule your appointment.

Q: What will I have to pay for my visit?

A: You will be billed for your visit, but in the tradition of Cook County Health & Hospitals System services, we provide medical services to anyone, regardless of their ability to pay. If you are uninsured, please call (866) 223-2817 to apply for financial assistance. Your responsibility will be based on your ability to pay.

All patients using CCHHS pharmacy services will be responsible for a fee. Uninsured patients and patients waiting for CareLink approval are required to pay a $4.00 fee for each prescription, up to $20.00 for multiple prescriptions filled in one day.

Q: How do I access my medical records?

A: Please visit here to get information about how you can get access to your personal records.