patient services

Patient & Visitor Services

Directions & Parking, Visiting Information, Important Phone Numbers and Patient Stay & Care

The John H. Stroger, Jr. Hospital of Cook County is home to the one of the busiest emergency rooms and trauma units nation-wide. This is a tertiary care-academic medical center that provides care through the Adult Emergency Departments, Pediatric Emergency Department and the Cook County Trauma Unit. The John H. Stroger, Jr. Hospital provides acute inpatient and intensive care to people of all ages for medical, surgical, obstetric and pediatric patients. We also are home the first ever Level 1 Trauma Unit and Burn Center.

If you have a family member of friend being treated at Cook County, here is the information you need to know:

Directions & Parking

Please click here for more information regarding directions & parking at John H. Stroger, Jr. Hospital.

Visiting Information

We believe that visitors play an important role in helping the patients heal and encourage families to actively participate in patient care. Thus, the hospital is open 24 hours a day, 7 days a week. In order to maintain a quiet, restful environment and allow all of our patients to have visitors, we generally ask that only two (2) visitors come in to the room at a time.

Keep in mind that there are certain times that might be better for visiting. Families should check with the nurse or the doctor to coordinate the best times to visit a loved one. Of course, it is also good to check with your loved one, if possible, to see when they would prefer to have visitors.

Important Phone Numbers

To contact your loved one directly, you may contact the unit and request to be connected to his/her room.

If for any reason you are concerned about the status of a patient, please call the general unit number at (312) 864-6000.

Pay telephones are located near the elevators in the hospital’s central hall. Please note that the use of cell phones is permitted only in specifically designated areas of the hospital.

To speak with a nurse about a trauma patient or to request permission to visit a trauma patient from inside the hospital, please dial 4-1000 from any of the cream-colored hospital phones located inside and outside of the Trauma Family Waiting Room, main lobby, and other locations in the hospital.

Important Phone Number Inside the Hospital Outside the Hospital
Trauma Intensive Care Unit (TICU) 4-1050 (312) 864-1050
Observation Unit 4-1030 (312) 864-1030
Resuscitation Area 4-3147 (312) 864-3147
General Information 4-2579 (312) 864-2579

Patient Stay & Care

John H. Stroger, Jr. Hospital of Cook County provides the highest level of care for injured patients. Our focus is to care for our patients by providing comprehensive, immediate, and high quality health care to our patients and their families throughout the continuum of care ranging from pre-hospital to rehabilitation.

Professional Team

Our clinical team is composed of highly skilled professionals. Our team includes:

Doctors Physical Therapists
Nurses Interpreters
Pharmacists Social Workers
Dietitians Rehabilitation Specialists
Chaplains Psychologists
Psychiatrists Occupational Therapists
Environmental Services Staff

 

Pharmacy Services

For more information regarding the John H. Stroger, Jr. Hospital pharmacy hours & locations please visit the John H. Stroger, Jr. Hospital pharmacy page.